Shipping Policy

Shipping times vary by country. Please check the estimated shipping date on each product. Depending on the size and the complexity of the variation or modification, shipping times for special cases can differ from the estimated shipping date.
Additional taxes and duties may apply when shipping to Norway and Switzerland and are the responsibility of the customer. 

If you have any questions regarding your delivery, please get in touch at Further details on our shipping policies can be found in our Terms of Service.

Returns Policy

We want you to be 100% satisfied with your purchase from Hem. Once you have received your delivery, please inspect it for quality. We will return, refund or replace any item that arrives damaged.
If you are not happy with your item, you may return your undamaged and unused Hem purchase within 14 days. Due to the high quality of the materials and fabrics used in Hem products, the customer is responsible for shipping charges associated with returning a non-damaged item.

Customised Solutions

For questions on returns of the discontinued customised solutions range, please get in touch with our customer service. Should you wish to return an item, please contact us at for advice and support.


Terms Of Service

Hem Design Studio Sweden AB

Eastmansvägen 12A 113 61

Stockholm, Sweden