Free shipping across Europe!
As part of our strive in making great design accessible, we never charge for shipping within Europe.
For our friends in Switzerland and Norway additional customs charges and national VAT will be charged directly by the local tax authorities and needs to be paid separately by the customer. Should you have further questions regarding additional charges please contact your local tax office.
The shipping time information displayed on product pages and in the order confirmation email is an estimate and might be subject to change.
Holiday Shipping & Returns
During busy periods and holiday season, the delivery time may be longer. We always strive to deliver your order as quickly as possible. December 12th is the last day to order in-stock items for delivery before December 24th/December 25th. Extended returns for gift items until January 15th.
Standard Delivery Services
Small Parcels and Normal Parcels
Hem uses UPS as the standard delivery service for parcel shipments. Once your order is shipped, UPS will send a tracking link by email and/or text message, depending on the country of delivery. Please check the UPS website here for further details.
UPS will make three delivery attempts to the provided address. After three attempts, the parcel will be available for collection at the nearest UPS pick up point. It will remain available for 10 days before being sent back to the warehouse. Please note that in such a case, you need to contact us at: info@hem.com to arrange a re-delivery and an extra delivery cost might apply.
Freight
Hem most commonly uses DB Schenker as the Freight forwarder. The service includes a standard curbside delivery. Curb side delivery means that the courier will deliver your item(s) to the curb of your specified delivery address. This service does not include removal of packaging, assembly or setup of your item(s).
Our delivery partner will contact you before the delivery to propose a delivery date and time frame with an option to reschedule this if the time is inconvenient. If you happen to not be at home at the agreed time of delivery, your item might be returned to the warehouse. In that case, you need to contact us to arrange a re-delivery. An extra delivery cost at the rate originally paid will occur.
