Shipping & Return Policy

Holiday Shipping & Returns

Please expect longer delivery time on your order due to our annual stock count. Our warehouse will be closed between December 16th - December 22nd. We will ship your order as soon as possible once we are up and running as usual. Don't hesitate to reach out us if you have any questions:

info@hem.com 
+ 46 (0)8 408 067 40

During busy periods and holiday season, the delivery time may be longer. December 12th is the last day to order in-stock items for delivery before December 24th/December 25th. Extended returns for gift items until January 15th.


Free shipping across Europe!


As part of our strive in making great design accessible, we never charge for shipping within Europe.

For our friends in Switzerland and Norway additional customs charges and national VAT will be charged directly by the local tax authorities and needs to be paid separately by the customer. Should you have further questions regarding additional charges please contact your local tax office.

The shipping time information displayed on product pages and in the order confirmation email is an estimate and might be subject to change.


Standard Delivery Services

Small Parcels and Normal Parcels

Hem uses UPS as the standard delivery service for parcel shipments. Once your order is shipped, UPS will send a tracking link by email and/or text message, depending on the country of delivery. Please check the UPS website here for further details.

UPS will make three delivery attempts to the provided address. After three attempts, the parcel will be available for collection at the nearest UPS pick up point. It will remain available for 10 days before being sent back to the warehouse. Please note that in such a case, you need to contact us at: info@hem.com to arrange a re-delivery and an extra delivery cost might apply. 


Freight

Hem most commonly uses DB Schenker as the Freight forwarder. The service includes a standard curbside delivery. Curb side delivery means that the courier will deliver your item(s) to the curb of your specified delivery address. This service does not include removal of packaging, assembly or setup of your item(s).


Our delivery partner will contact you before the delivery to propose a delivery date and time frame with an option to reschedule this if the time is inconvenient. If you happen to not be at home at the agreed time of delivery, your item might be returned to the warehouse. In that case, you need to contact us to arrange a re-delivery. An extra delivery cost at the rate originally paid will occur. 


Return policy 

We want you to be 100% satisfied with your purchase from Hem. Once you have received your delivery, please inspect the product(s) and inform us within 5 days of delivery if anything is missing or has been damaged in transit. We will refund or replace any item that arrives damaged. The original box for the product needs to be saved to be able to claim the product. Please contact our customer team for more info on how to proceed at info@hem.com
If you are not happy with your item, you may return your non-damaged and unused Hem purchase in its original packaging within 14 days of receipt. The customer is responsible for shipping charges associated with returning a non-damaged item. Please contact our customer team for more info on how to proceed at info@hem.com