What is Hem?
Hem develops unique design together with some of the most relevant designers of today. We deliver directly to you to ensure the best possible price, without compromising on quality.
What does Hem stand for?
Every product has a story. Together with our extensive network of experienced designers and manufacturers we create original designs. By selling our products directly online, they are more affordable and attainable than design furniture usually is. We also innovate on assembly solutions to make things even for you.
Why should I buy from Hem?
We make it easy for you to enjoy design. Our designs are unique and we make products you’ll want to hold on to for a very long time.
The name is Swedish, Where is Hem from ?
We’re a truly global company. Our headquarters and Design Studio are located in Stockholm, and our team comes from nearly all continents. We have sales representatives across the globe.
Can I speak to someone in person?
Of course! We are available to answer your questions every day via telephone or email. When you get in touch you'll be assigned a personal Customer Team member who will take care of your questions or your order, from the initial enquiry to the final stages.
How good is the quality of Hem Designs?
We design our pieces down to the finest detail. Our product development team obsesses over materials and finishes to make high-quality products you’ll want to hold on to for a very long time. Our products are tested and adhere to many different global and local quality standards. Get in touch with questions on specific products.
Where are the Hem products made?
All of our products except our rugs are manufactured in Europe. We develop all of our products until we are satisfied with each detail. In terms of manufacturing, we work only with trusted factories around Europe. For rugs, we rely on the experience of renowned Indian factories to deliver the highest quality craftsmanship.
How is Hem's furniture produced?
Our furniture is manufactured using advanced technological processes and undergoes stringent quality checks at all critical stages during production. Our team has decades of experience within the furniture industry and ensure that you receive a product that provides you with years of enjoyment.
Orders & Payments
How do I place my order?
Your orders can be placed quickly and easily via our website. Just add the products you want to your cart and proceed to checkout. After providing the necessary information, you can finalize your order and look forward to receiving your new design pieces.
How can I pay for my Hem order?
We currently accept most major credit cards as well as PayPal, to make it as secure and convenient for you as possible.
How is my payment processed?
We work with a well-established payment provider called Braintree, a Paypal company. All communication is done via a fully secure connection.
When will my credit card be charged?
Shipping & Delivery
Which countries does Hem ship to?
We currently ship to most countries in the European Union, Norway and Switzerland as well as the United States.
How much does Hem charge for shipping?
It depends on where you live and on the type of product. See the shipping charges at checkout.
How is VAT handled when goods are shipped to Norway/Switzerland?
All prices on the website are shown including VAT except (*) for clients purchasing goods to Norway and Switzerland. The prices shown are then excluding VAT. Additional customs charges and national VAT will be charged directly by the local tax authorities and need to be paid separately by the customer. Should you have further questions regarding additional charges please contact your local tax office.
How long do I have to wait for my products?
Unless otherwise stated on the product page, orders ship within a few days. During a pre-order period some products will ship right away and some will ship later. Depending on how many people ordered the product before you, you will get your product in the first batch or a later one. We will make sure to let you know when your product is expected to ship.
What is Hem's delivery policy?
Read our Shipping & Return Policy for more details.
Guarantee & Returns
What is Hem's return policy?
What do I need to do if I want to return a product?
Just contact us and we will make the process as easy as possible for you.